Desiderata for an Every Citizen Interface to the National Information Infrastructure: Challenges for NLP

In this paper, I provide desiderata for an interface that would enable ordinary people to properly access the capabilities of the NII. I identify some of the technologies that will be needed to achieve these desiderata, and discuss current and future research directions that could lead to the development of such technologies. In particular, I focus on the ways in which theory and techniques from natural language processing could contribute to future interfaces to the NII. Introduction The evolving national information infrastructure (NII) has made available a vast array of on-line services and networked information resources in a variety of forms (text, speech, graphics, images, video). At the same time, advances in computing and telecommunications technology have made it possible for an increasing number of households to own (or lease or use) powerful personal computers that are connected to this resource. Accompanying this progress is the expectation that people will be able to more..

Information Presentation in Spoken Dialogue Systems

To tackle the problem of presenting a large number of options in spoken dialogue systems, we identify compelling options based on a model of user preferences, and present tradeoffs between alternative options explicitly. Multiple attractive options are structured such that the user can gradually refine her request to find the optimal tradeoff. We show that our approach presents complex tradeoffs understandably, increases overall user satisfaction, and significantly improves the user's overview of the available options. Moreover, our results suggest that presenting users with a brief summary of the irrelevant options increases users' confidence in having heard about all relevant options

An Empirical Study of the Influence of User Tailoring on Evaluative Argument Effectiveness

The ability to generate effective evaluative arguments is critical for systems intended to advise and persuade their users. We have developed a system that generates evaluative arguments that are tailored to the user, properly arranged and concise. We have also devised an evaluation framework in which the effectiveness of evaluative arguments can be measured with real users. This paper presents the results of a formal experiment we performed in our framework to verify the influence of user tailoring on argument effectiveness.

Fish or Fowl: A Wizard of Oz Evaluation of Dialogue Strategies in the Restaurant Domain

Recent work on evaluation of spoken dialogue systems suggests that the information presentation phase of complex dialogues is often the primary contributor to dialogue duration. This indicates that better algorithms are needed for the presentation of complex information in speech. Currently however we lack data about the tasks and dialogue strategies on which to base such algorithms. In this paper, we describe a Wizard of Oz tool and a study which applies user models based on multi-attribute decision theory to the problem of generating tailored and concise system responses for a spoken dialogue system. The resulting Wizard corpus will be distributed by the LDC as part of our work on the ISLE project

Creation of a New Domain and Evaluation of Comparison Generation in a Natural Language Generation System

We describe the creation of a new domain for the Methodius Natural Language Generation System, and an evaluation of Methodius ’ parameterized comparison generation algorithm. The new domain was based around music and performers, and texts about the domain were generated using Methodius. Our evaluation showed that test subjects learned more from texts that contained comparisons than from those that did not. We also established that the comparison generation algorithm could generalize to the music domain.